Due to the current situation, our advisory service in the Leopoldstraße (BAföG Service Centre) is closed down. We hope this will contribute to the containment strategy and help protect those people most vulnerable.
We are working very hard to deal with all the post that is arriving and are mainly busy working on BAföG confirmations in order to enable payments.
We recommend using the online version as the data is then sent digitally and can be checked for mistakes. Documents can simply be handed in using our app (BAföGdirekt) instead of sending them by post. A smartphone that can take photos is sufficient.
Please only contact us by email if it is urgent: firstname.lastname@example.org.
From 25.03.2020, our opening hours on the phone are:
Tues / Wed / Thurs 9:30 a.m. to 11:00 a.m. (without stand-ins for absent colleagues)
More information on the phone service of the BaföG Advisory Service can be found here.