FAQ Rent Accounts Department

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Mietenbuchhaltung
Leopoldstraße 15
Zimmer 025
80802 München

E-Mail: mieten@stwm.de

Telefon: +49 89 38196-206
Telefon: +49 89 38196-280

Öffnungszeiten - persönlich und telefonisch:
Montag bis Donnerstag: 9:00 – 12:00 Uhr
Dienstag und Donnerstag: 13:00 – 15:00 Uhr

Öffnungszeiten – telefonisch:
Freitag: 9:00 – 12:00 Uhr

FAQ

Rent Accounts Department

When is the rent and the deposit withdrawn from my account?

Your rent will always be taken from your account on the 8th day of the month.

Please check our email “SEPA Ankündigung - Studentenwerk München” [SEPA pre-notification - Student Union] to find out when the first rent payment will be withdrawn. You will receive this email by the 3rd day of the month.

The deposit is usually withdrawn 20 days after you receive the email “SEPA Ankündigung - Studentenwerk München”.

It will not be possible for my next rent payment to be withdrawn on the 8th as stipulated. Is it possible for it to be withdrawn at a later stage?

If your rent cannot be withdrawn as stipulated, e.g. because there is not enough money on your account, it is possible to defer payment. Should this be the case, please get in touch with us by the 3rd day of the ongoing month, by email or phone. Please also let us know on what date you would like the rent to be withdrawn instead.

Please be aware of the fact that your bank will charge a fee should the direct debiting fail. You will have to pay this fee yourself; depending on what bank you are with, the charge will be somewhere between 3.50 euros and 10.00 euros.

You will find the contact details of the Rent Accounts Department at the top of this page.

My rent was not able to be taken from my account. What do I need to do now?

Please contact us immediately by email and let us know on what date we can withdraw the rent instead. Please be aware of the fact that your bank will charge you any associated direct debit fees.

Should you not get in touch with us within ten days, you will receive a request for payment by email.

After having received the request for payment, please transfer the stated amount to the account mentioned, providing your Ident-Nr.

You will find your Ident-Nr. in the request for payment as well as in your tenancy agreement.

Requests for payment are sent out once or twice a month by email. Therefore, please regularly check the email account you provided in your tenancy agreement as well as its spam folder.

Requests for payment are not sent out by post.

You will find the contact details of the Rent Accounts Department at the top of this page.

I would like to set up a standing order. How do I proceed?

It is possible to have your rent transferred by standing order.

You need to place the standing order with your bank. Please also email us your bank’s confirmation. You will find the contact details of the Rent Accounts Department at the top of this page.

Please note that your rent could be increased during your tenancy, which would then require you to update your standing order.

Should there be adjustments regarding rent, tenants will be informed about this by email in November.

This information is also passed on to the house representatives, whom you are welcome to contact should you have any questions.

I am in arrears with my rent. Will my tenancy agreement be terminated?

As soon as two months’ rent or one month’s rent plus the deposit are overdue, you will be given notice to vacate your accommodation unit.

Should you be behind on your rent payments, please get in touch with us immediately so that we can find a solution.

You will find the contact details of the Rent Accounts Department at the top of this page.

I have received a notice of termination due to rent arrears. What can I do?

Please get in touch with us immediately by phone or email.

There is also the possibility of paying off your outstanding rent by instalments. Please get in touch with us as soon as possible.

You will find our contact details at the top of this page.

I have arranged to pay by instalments. Now I will not be able to transfer an instalment on time or the next rent cannot/could not be withdrawn. What should I do?

If you have arranged an instalment schedule, the following applies: should you fall behind with paying one or part of an instalment, or should we not be able to withdraw your monthly rent, the instalment schedule will no longer be valid and the entire outstanding amount will be due immediately.

Please urgently get in touch with us by email or phone.

You will find our contact details at the top of this page.

I have moved out. When will I get my deposit back?

The deposit is refunded three to four months after your tenancy has ended, onto the account which was last used by us, provided there was no damage found after you handed over your accommodation unit and there are no outstanding debts.

Please note that 100.00 euros will be retained until the final “Betriebskostenabrechnung” (settlement of utilities paid for and used) has been drawn up.

What information do you require in order to refund my deposit?

The deposit is refunded onto the account which was last used by us.

Should you wish us to transfer your deposit onto a different account, please email us the following information:

name of the bank
address of the bank
first and last name of account holder
account number
Bankleitzahl (bank code number)
BIC/Swift code
IBAN

You will find the contact details of the Rent Accounts Department at the top of this page.

One hundred euros of my deposit were retained. Why?

As per your tenancy agreement, your monthly rent includes an advance payment for utilities. This advance payment can ultimately result in an overpayment or in your having to make an additional payment. For this reason, 100.00 euros from your deposit are retained until the next “Betriebskostenabrechnung” (settlement of utilities), provided it has not yet been drawn up.

This does not apply for tenancy agreements with a fixed charge for utilities.

When do I get the retained 100.00 euros back?

Provided there was no damage found after you handed over your accommodation unit and there are no outstanding debts, you will receive the remaining 100.00 euros of your deposit after the final “Betriebskostenabrechnung” has been settled.

Its calculation periods usually go from 01.10.XXXX until 30.09.XXXX. When the final calculation of utilities paid for and used by you is made, depends on when you move out.

That means:

Overpayment and end of tenancy agreement 30.09 or before

Your balance as well as the retained deposit will be transferred onto the account last used by us within 8 weeks after having received your final “Betriebskostenabrechnung”.

Additional payment necessary and end of tenancy agreement 30.09 or before

We will deduct the amount of the additional payment from the retained deposit and will transfer the difference onto the account you last provided.

Should the additional payment be higher than the retained deposit, we ask you to transfer the difference onto our bank account within two weeks. You will find our bank details on the “Betriebskostenabrechnung”.

Overpayment and end of tenancy agreement after 30.09

100.00 euros of your deposit will be retained until the next “Betriebskostenabrechnung” is drawn up. They will be transferred, along with your balance, in the second quarter of the year following the calculation period, onto the account last used by us.

The calculation period usually goes from 01.10.XXXX until 30.09.XXXX.

For instance: If your tenancy agreement ends on 30.09.2022, the remainder of your deposit will be refunded in spring/summer 2023. If your tenancy agreement ends on 31.10.2022, the remainder of your deposit will be refunded in spring/summer 2024.

Additional payment necessary and end of tenancy agreement after 30.09

100.00 euros of your deposit will be retained until the next “Betriebskostenabrechnung” is drawn up (summer of year following the calculation period). We ask you to transfer the additional payment within two weeks onto our bank account. You will find our bank details on the “Betriebskostenabrechnung”.

When will I receive my “Betriebskostenabrechnung”?

You will be emailed the “Betriebskostenabrechnung” in the summer following the end of the calculation period. Therefore, please regularly check the email account you provided in your tenancy agreement as well as its spam folder.

I don’t agree with my “Kautionsabrechnung” (settlement and calculations regarding the deposit). Whom can I turn to?

Please email us your objection as well as your reasons, within six months after receiving your “Kautionsabrechnung”. We will then get in touch with you.

 

You will find the contact details of the Rent Accounts Department at the top of this page.